Help Center

We get asked a lot...

What is Joy?

Joy is the easiest way to track and improve your mental health. Through daily checkins and passive monitoring, we'll surface up insights and patterns about your mood, thoughts, and behaviors. Your Joy Coach will work with you to build out a toolkit of evidence based techniques to help you feel like the best version of yourself.

So is Joy a human or a robot?

The short answer is…both! Joybot is an artificial intelligence chatbot…also known as a robot. She's kind, curious, and aims to help build self-awareness around your mental health and wellness. Joy Coaches are humans -- more specifically, mental health professionals who are trained to help support you with depression, anxiety, worry, relationship issues, and more. Together, Joybot and Joy Coaches work as a team to give you the best quality of care around the clock!

Is it free to use Joybot?

Tracking and monitoring your own mental health with Joybot is 100% free. Sessions with your Joy Coach cost $20 and last approximately 30 minutes long. If you're interested in a subscription or bulk discount, please contact danny@hellojoy.ai

How can I get Joybot to stop messaging me every day?

If you say "STOP", Joybot will send you a menu where you can adjust or turn off your notification preferences. If you turn them off, Joybot will still respond to your messages but won't check in proactively.

What do you mean by evidence-based?

We know as well as anyone that the term evidence-based is thrown around quite a bit these days. Here at Joy, we have gone to great lengths to make sure that we do not use this term lightly. For us, being “evidence-based” means that all of the content you receive through Joy has been pulled directly from practices proven to be effective by scientific research. More specifically, our services are guided by a group of psychological approaches often referred to as “3rd-wave cognitive-behavioral therapy.” This group includes a number of research-backed approaches to mental health and wellbeing, most notably Acceptance and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), and Mindfulness-Based Cognitive Therapy (MBCT). You can always talk with your Joy Coach if you are interested in hearing more about any of these approaches!

What type of qualifications do Joy Coaches have?

We love to bring a diverse range of behavioral health professionals to our coaching team! Our Joy Coaches come from a range of health fields such as Marriage and Family Therapy (MFT), Clinical Social Work (CSW), or Mental Health Counseling (MHC), among others. All Joy Coaches attend weekly supervision with the Joy clinical team and participate in ongoing training to ensure the best possible care.

What is your cancellation policy for coaching sessions?

We know that life happens. In the event of a cancellation, please notify us at least 24 hours in advance by contacting our support team at danny@hellojoy.ai. If a cancellation does occur within 24 hours of a schedule coaching session, you will be charged the regular fee for that session. We do this to ensure that all of our coaching time is being spent supporting those who need it!

Joybot is sending me messages in the middle of the night. Can you change this?

Oh no! Sorry about that. To fix this, select "Settings" from the main menu and then "Change Timezone." Sharing your location with Joybot should clear this up. If you're still having issues, please emaildanny@hellojoy.ai

Have feedback? Other questions? Please email danny@hellojoy.ai with any and all feedback, questions, or suggestions. Thanks! 🙌