Privacy Policy

Last Updated: June 13, 2018

Hello Joy, LLC (“we”, “us” or “our”) is committed to the privacy of those individuals and entities using our website at hellojoy.ai (the “Site”) and our application, which is provided via Facebook Messenger and our mobile app, collectively, the Site and our application are referred to as the “Services”. This Privacy Policy applies to and governs data collection and usage through the through the Services. By using the Services, including the Site, you consent to the data practices described in this privacy policy.


“You” and “your” mean the individual or entity visiting or using the Site.

“Non-Personal Information” is any information that is not Personally Identifiable Information.

“Personally Identifiable Information” is non-public information we receive from your use of the Services that can be used, alone or in combination with other information in our possession, to identify a particular individual. It may include information such as name, home or work address, telephone number, email address, and other personal information you provide us.

Collection of your Personal Information

We collect Personally Identifiable Information. We also collect anonymous demographic information, which is not unique to you, such as your zip code, age, gender, preferences, interests and favorites.

When using our Services, we will collect and store information about your location by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We will use this location information to monitor signals pertaining to your mood. We may use location information to improve or personalize our Services for you. If you do not want us to collect location information, you may turn off that feature on your device, but note that if you do so, our Services may not function properly. We may use a user’s location information to generate aggregate, non-identifying information about how our Services are used and reserve the right to use this non-identifying information in research studies.

When using our services, we will collect and store information about your activity and exercise by accessing HealthKit. HealthKit is the health informatics application developed by or for Apple Inc., which is governed by Apple Inc.’s privacy policy. We will use activity and exercise information obtained through our services, including from HealthKit, to monitor signals pertaining to your mood and we may use activity and exercise information to improve or personalize our Services for you. If you do not want us to collect activity or exercise information, you may turn off that feature on your device, but note that if you do so, our Services may not function properly or you may not have access to all of our Services. We may use a user’s activity and exercise information to generate aggregate, non-identifying information about how our Services are used and reserve the right to use this non-identifying information in research studies.

There is also information about your computer hardware and software that is automatically collected by us. This information may include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by us for the operation of the Services we provide and to provide general statistics regarding use of the Services.

Please keep in mind that if you directly disclose Personally Identifiable Information or personally sensitive data through non-secure means or in a public forum, this information may be collected and used by others.

We encourage you to review the privacy statements of web sites you choose to visit when clicking on a link from the Services so that you can understand how those web sites collect, use and share your information. We are not responsible for the privacy statements or other content on web sites outside of the Site.

The provision of a link through the Services to any other web site or location is for your convenience and does not signify our endorsement of such other web site or location or its contents. When you click on such a link, you will leave the Services and go to another site. During this process, a third-party may collect personal information or anonymous data from you. We have no control over, do not review, and cannot be responsible for, these outside web sites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside web sites or content, or to any collection of data after you click on a link to or for a third-party.

Use of your Personal Information

We collect and use your personal information to operate the Services and deliver the Services you have requested. We may, at some time, also use your Personally Identifiable Information to inform you of other products or services available from or through us or our affiliates. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

We do not sell, rent or lease our customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your Personally Identifiable Information (e-mail, name, address, telephone number) is not transferred to the third-party. In addition, we may share personally identifiable information and other data with trusted partners, which may include, contractors, consultants and service providers, to help us perform statistical analysis, send you email, newsletters, marketing material, operation of the Services technology, marketing services, and other related services; unless you have opted-out of such sharing with these trusted partners. Access to your Personally Identifiable Information by such trusted partners is limited to the information reasonably necessary for the trusted partner to perform its limited function for us. We also contractually require that our trusted partners: (i) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and (ii) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services. All such third-parties, i.e., trusted partners, are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

We keep track of the pages our customers visit within the Site and third-party web sites that provide services to or through Hello Joy, LLC, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within the Services, to the extent there is advertising, to customers whose behavior indicates that they are interested in a particular subject area.

The Services will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our rights or property; and, (c) act under exigent circumstances to protect the personal safety of our users, or the public.

We may combine non-personal information you provide through the Services with information from other users to create aggregate data. Aggregate data does not (i) contain any information that could identify you, or (ii) include your personal contact information. We require parties with whom it shares aggregate data to agree they will not attempt by any means or use of other parties to transform such information into Personally Identifiable Information.

We may receive personal information about you from other sources like telephone or fax, from affiliates or third-party companies, or companies that it engages to provide services (such as payment processing services, attorneys, law firms or any other company that you provide personal information to) in connection with the Services or the operation of our business (collectively, “Third-Party Companies”). Third-Party Companies may supply us with your personal information, such as your name, email and mailing address information or your login credentials for such Third-Party Company’s web site or service, in order to help us provide services. We may add this information to the information we have already collected from you via the Services in order to deliver and improve the services provided.

This Privacy Policy applies only to the use and disclosure of personal information that we collect while you use the Services.

Use of Cookies and Data Collected

The Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize our pages, or register with our site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site or web sites you visit.

For more information about how to manage your cookies preferences, use the ‘help’ menu of your web browser or explore the customer support sections of your web browser. To opt-out of all cookies or certain advertising cookies, visit the company web site for your browser. Here are links to some browsers’ web sites:

Do Not Track Notice.

Your browser may provide you with the option to send a “Do Not Track” signal to web sites you visit. This signal is used to request that web sites not send the requesting device cookies, but web sites have no obligation to respond to such signal or to modify their operation. At the current time, the Site is not programmed to recognize Do Not Track signals, so the Site will not treat you differently if we receive such signals from your browser and we may not comply with Do Not Track settings on your browser.

Facebook Messenger App:

The Services are provided through the Facebook Messenger App and the HelloJoy mobile app. The Facebook Messenger App and the HelloJoy mobile app collect data related to you and your use of the Services. Any data that is collected by Facebook or HelloJoy through their apps is governed by their respective privacy policies, which will provide how they use said data. Facebook Messenger App’s privacy policy can be found at: https://www.facebook.com/privacy/explanation.

Web Beacons:

The Site may use web beacons. Web beacons are small pieces of data that are embedded in images on the pages of web sites. We also may use these technical methods to analyze the traffic patterns on our web site, such as the frequency with which you visit various parts of the Site. These technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. We also use these technical methods in HTML e-mails that we send you to determine whether you have opened those e-mails and/or clicked on links in those e-mails. The information from the use of these technical methods may be collected in a form that is personally identifiable.

Security of your Personal Information

We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure.

Storage and Processing

Your information collected through the Site may be stored and processed in the United States or any other country in which we or our affiliates or service providers maintain facilities. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third-parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including your personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which we or our parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Personal information, which may or may not include Personally Identifiable Information may be accessed by us or transferred to us in the United States or our affiliates, business partners, merchants, or service providers elsewhere in the world. By providing us with Personally Identifiable Information, you consent to this transfer. We will protect the privacy and security of Personally Identifiable Information according to our Privacy Policy, regardless of where it is processed or stored. If you do not consent to having your information processed and stored in the U.S., please do not provide it to us.

Note About Children

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our Site, products and services are all directed to people who are at least 18 years old or older.

Transfer of Ownership

If ownership of Hello Joy, LLC or any of the Services changes, whether in whole or in part, information collected about you may be transferred to the new owner so the associated Services can continue. In that case, your user information would remain subject to the terms and conditions of the then current Privacy Policy.

California Privacy Rights

Under Section 1798.83 of the California Civil Code, residents of California can obtain certain information from companies with whom they have an established business relationship. That information is about the Personally Identifiable Information those companies have shared with third-parties for direct marketing purposes during the preceding calendar year. The law requires companies to inform consumers about the categories of Personally Identifiable Information shared with third parties, the names and addresses of those third parties, and examples of the services or products marketed by those third parties. To request a copy of the information disclosure provided by us under Section 1798.83 of the California Civil Code, please contact us danny@hellojoy.ai. Please allow 60 days for a response.

CAN-SPAM Compliance Notice

We fully comply with the Federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us.

Opting Out of Information Sharing and Emails

If you do not want us to share your information with our contractors and service provider, as described above, or if you do not want to receive emails from us, you can direct us not to share that information by contacting you at danny@hellojoy.ai. An opt-out of information sharing will not apply to information sharing arrangements that are otherwise required by law or judicial process or in order to notify you of an urgent matter.

Contact Information

We welcome your comments or questions regarding this Privacy Policy. If there are any questions regarding this privacy policy or any other policies, you may contact us at danny@hellojoy.ai.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.